Terms & Conditions

Booking and Payment#

Standard Bookings:

A 50% advance payment is required to secure all bookings. For totals of AED 5,000 or below, the remaining 50% is due immediately after the shoot and prior to the release of any deliverables. For totals above AED 5,000, the remaining balance is split, requiring 25% immediately after the shoot and the final 25% upon final delivery once the client is satisfied.

Flexible Retainer Model:

All retainer bookings must be made at least 1 week in advance. A 50% deposit per visit is required at booking. Additional visits beyond the agreed schedule are subject to availability. All terms and conditions regarding edits and revisions, with the exception of delivery timelines, apply fully to the flexible retainer model.

Confirmation:

All bookings are confirmed only upon receipt of the advance payment.

VAT:

Pixelicious Photography is not registered for UAE VAT. The prices we quote are final and no VAT is added to any invoice.

Deliverables and Turnaround Time#

Delivery Method:

Images and videos will be delivered via a secure online gallery or USB drive.

Photo Selection:

We first share unedited raw data to allow clients the flexibility to pick their preferred photos. Clients must submit their final selection within 1 week. If the selection is not made within this timeframe, the standard delivery timelines may change depending on team availability.

Unedited Files:

The unedited raw files shared for selection are not a deliverable. They are provided so the client can choose their photographs, and may not be published, posted, printed, entered into competitions, or edited by the client or by anyone acting on the client's behalf. Only the final edited files we deliver are approved for use.

Gallery Access and Storage:

Edits will be shared and kept in the online gallery for up to 2 weeks. Clients must download their files during this period. Pixelicious Photography will store final files on our drives for a maximum of 1 month. If a client fails to download within 2 weeks and requests a reupload, an extra fee will be charged.

Photo delivery timelines begin on the day we receive the client's final selection, not on the day of the shoot.

Editing Scope and Revisions#

Photo Editing Scope:

Standard photo editing includes basic colour correction, exposure adjustment, and light retouching. It does not include cropping, complex beauty editing, or body manipulation (e.g. altering body shapes, making a nose bigger or smaller, extensive skin smoothing, or removing complex background elements). Advanced beauty editing is available as a separate, paid service.

Photo Revisions:

One (1) complimentary revision is included for photo editing.

Video Revisions:

One (1) complimentary revision is included for video editing. Additional video revisions will be charged at AED 500 per revision.

Revision Timeline:

All revision requests must be submitted within 7 days of receiving the deliverables.

No Re-editing:

Delivered images and videos may not be cropped, filtered, recoloured, or otherwise re-edited before they are published or shared, including with social media filters. Edited work no longer represents our craft, and we ask that it not be published under our name. If something needs changing, request it as a revision and we will make it.

Event Coverage, Overtime, and Travel#

Coverage Duration:

Each event visit includes the agreed number of shooting hours.

Overtime:

Any extension beyond the agreed duration exceeding 15 minutes will be charged at the hourly rate mentioned on our website. Extensions are subject to team availability.

Travel Fees:

A transportation fee of AED 250 applies for shoots outside Dubai. A fee of AED 150 applies for far distance locations within Dubai.

Additional Costs:

Any access, parking, or permit fees required for the location will be billed directly to the client.

Client Responsibilities#

Punctuality:

Clients are responsible for arriving on time. Delays exceeding 15 minutes will be deducted from the scheduled shooting time.

Preparation:

The client must ensure all necessary preparations (e.g. hair and makeup, food plating, decor setup, lighting conditions) are completed prior to the team arriving.

Permits:

The client is responsible for securing all necessary permits and permissions for photography and videography at the chosen venue.

Cancellation and Rescheduling#

48 hours or more before the shoot

Full refund of the deposit

Between 24 and 48 hours before

Deposit becomes non-refundable

Within 24 hours of the shoot

Not accepted — no refund is issued

Rescheduling requests follow the same three windows as cancellations.

No-Show:

If the client does not attend the shoot and has not contacted us to cancel or reschedule, the booking is treated as a cancellation within 24 hours. The session is forfeited and no refund is issued.

Force Majeure:

If a severe natural event or a circumstance completely beyond our control makes the shoot physically impossible, we will reschedule it at no additional charge to the next date both parties are available. Where rescheduling is genuinely not possible, the amount paid is issued as a credit valid for 12 months against any Pixelicious Photography service.

Team Substitution:

If an assigned photographer or videographer cannot attend because of illness, injury, or another emergency, we may send an equally qualified member of our team in their place. We will tell the client as soon as we know. A substitution made on these terms is not grounds for cancellation or refund.

Photographer Cancellation:

If Pixelicious Photography is unable to fulfil the agreement due to unforeseen circumstances, all payments made for the affected visits will be refunded in full.

Copyright, Usage, and Confidentiality#

Intellectual Property:

All images and videos remain the property of Pixelicious Photography and are protected under UAE copyright law.

Marketing Usage:

Pixelicious Photography reserves the right to use selected content for marketing, portfolio, website, and social media purposes.

Privacy:

Clients requiring exclusivity or complete privacy must request this in writing prior to the shoot. Additional fees may apply for full copyright buyout.

Confidentiality:

The team agrees to maintain the confidentiality of any private information shared during the project.

Liability and Indemnification#

Liability:

Pixelicious Photography will take all reasonable precautions to deliver high quality services. However, the company is not responsible for adverse weather, uncooperative subjects, or circumstances beyond our control affecting the quality of the content.

Limit of Liability:

Our total liability to the client for any claim arising out of a booking, whether in contract, tort, negligence, or otherwise, is limited to the total fees actually paid by the client for that booking.

Indirect Losses:

We are not liable for indirect or consequential loss of any kind. This includes lost profit, lost business or sponsorship, venue and vendor costs, travel and accommodation costs, and any missed campaign, publication, or launch deadline.

Loss of Data:

Every shoot is backed up as soon as it is offloaded from the cameras. In the unlikely event that files are lost or corrupted before delivery through equipment or storage failure, our responsibility is limited to a full refund of the fees paid for the affected shoot.

Indemnification:

The client agrees to indemnify and hold Pixelicious Photography harmless from any claims, damages, or liability resulting from actions taken during the event.

Exclusions:

Nothing in these terms limits or excludes any liability that UAE law does not permit to be limited or excluded, including liability for fraud, for gross negligence, or for death or personal injury caused by our negligence.

Governing Law and Entire Agreement#